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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Special Agent Freiman

Special Agent Freiman

December 5, 2024

5  out of  5
rating by Special Agent Freiman
"Friendly, efficient service. Parking is limited."
We responded:
"Hi Jeffrey, your review means alot to my local small business. I can see you regularly review different companies so it means that much more to to receive your glowing 5 star review! Thank you! also: I dream of a larger parking lot too lol! ;) ~Katie"
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Colleen Thompson

December 4, 2024

5  out of  5
rating by Colleen Thompson
"Katie is great to work with anytime. I call & she has the answers and gets things done quickly. their service has been great. I would recommend State Farm and her to anyone."
We responded:
"Oh Colleen, THANK YOU!!! I build my business on relationships with people like you and your super kind family! I feel very fortunate that I have gotten to know you all for so many years now! Our goal is to always have every call/in person chat a positive and productive one! Again... thank YOU! ~Katie"
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M. Gloria Yates

October 27, 2024

1  out of  5
rating by M. Gloria Yates
"I am purchasing a new mobile home, closing is next week. I have been trying to find out if they insure mobile homes. I have called the office every day, left messages to call me back. I have emailed the broker and my agent. I have not gotten a response yet. My truck insurance went up $300 . I will find another insurance agent this week. Katie's office has forgotten about Customer Service. Guess they don't want my business. Still, terrible customer service. My rating won't change."
We responded:
"Hi Gloria. Although we are human and can make a mistake, Your review does not reflect my office at all. Let me clear up what you are posting. You did in fact email me once. You also received my auto reply which stated to either call my office (listed the number) or email my team (listed email addresses). I dug through our call logs to find your number on when you had called my office "multiple times". I was able to find it once. You called one time while we were at lunch and did not leave a voicemail. (It is best to leave a voicemail to receive a returned call). You then emailed my team member at 4:54 AM (we are closed at that time) and she DID return your email the following business day. While the responsibility of researching and finding an insurance policy falls on the customer, my team member offered a suggestion of who you could call for insurance since the type of home you are purchasing is not something State Farm can insure. She went above and beyond to help guide you with an option since we could not insure the type of home you are purchasing. You even replied to her email. So communication and answering your questions was in fact done. You mentioned a broker in your post...If the broker she suggested has not returned your call, I have absolutely no control over that as they do not work for me. I would suggest to google a few places and give them a call to see who would be best suited with you. In regards to your insurance going up $300... ma'am, you have only been insured with me for 30 days and your insurance has not gone up in my office. Now to give your prior agent some credit, they also do not control rates. Rates are determined by many factors and never by the agent. With all that said, I am disappointed in your 1 star review. I am a local small business and actually gain new business through my reviews. I have proudly served our community and have developed wonderful relationships with my customers the last 10 years. ~Katie"
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Donna Visocsky

October 22, 2024

5  out of  5
rating by Donna Visocsky
"I Recently, change my old insurance company, to State Farm Insurance.My experience with State Farm Insurance has been very Professional and Courteous."
We responded:
"Donna we are so happy you are a part of our State Farm family. Thank you for your trust in us. You have been an absolute jewel to work with! ~Katie"
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Kelly Koger

October 22, 2024

5  out of  5
rating by Kelly Koger
"The team at Katy Figueroa are awesome answers any questions you have and make you feel safe too work with 5 stars the BEST"
We responded:
"Kelly, thank you so very much for this kind review. Joanna absolutely raved about working with you recently. We are so thankful to have customers like YOU! ~Katie"
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Alexa Martinez

October 21, 2024

5  out of  5
rating by Alexa Martinez
"i have always been extremely satisfied with state farm and their great employees. any time i have any questions they are easy to get a hold of and ayleen is always a great help"
We responded:
"Thank you Alexa!!! Ayleen is absolutely wonderful and loves our customers as family. Thank you for highlighting Ayleen. We appreciate you! ~Katie"
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Oscar Silva

October 21, 2024

5  out of  5
rating by Oscar Silva
"Great customer service. Katie and her team are always there when we need them."
We responded:
"We will ALWAYS be there for you and your family!!! Love when customers become family :) ~Katie"
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Andrea Ruiz

October 21, 2024

5  out of  5
rating by Andrea Ruiz
"100% recommended!! I was completely impressed with their professionalism and customer service."
We responded:
"Thank you Andrea. We really pride ourselves on our relationships we build with our customers and the service we provide. Your words mean alot, thank you ~Katie"
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Athena Lipp

September 12, 2024

5  out of  5
rating by Athena Lipp
"Katie and her team know what they are doing! So helpful and patiently explained all services they were offering. So good that my son is now a customer. Keep up the good work!"
We responded:
"Thank you Athena!!! Its hard to call this work, when its you and your son that we get to work with! We definitely love what we do and we love customers like YOU! ~Katie"
Profile photo of Aimee Calvet

Aimee Calvet

September 12, 2024

5  out of  5
rating by Aimee Calvet
"I have had State Farm Insurance since I was 16 years old. Katie's office has taken care of all my insurance needs for the last 10+ years she has had her agency and I have no complaints! Great Service!"
We responded:
"Aimee, being able to protect your home, autos and life insurance have been such an honor all these years. Thank you for trusting my team and I! We appreciate YOU! ~Katie"
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J V

September 10, 2024

1  out of  5
rating by J V
"No one in the office apparently ayleen had an important call to take care of in her car Do better"
We responded:
"Hi JV. Well this is an interesting review. You aren’t one of my customers. Ayleen did run out to her car to grab her phone (not take a call) and when she came in she greeted you politely and asked how she could help you. Hope you find an office that suits you. ~Katie "
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Susie Hauck

July 22, 2024

5  out of  5
rating by Susie Hauck
"we rate you at a 20 plus! You are the best. We felt so welcomed when we moved from Washington state to Arizona. Thank you!"
We responded:
"Awww Susie! That means the world to me! Ayleen really enjoyed talking to you and getting all of your Arizona insurance policies in place for you. Welcome to Yuma and my State Farm agency/family! Looking forward to a long relationship with you and Dwight! ~Katie"
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Nelson Garcia Garcia

June 17, 2024

5  out of  5
rating by Nelson Garcia Garcia
"Dónde esta"
We responded:
"Thanks Nelson for the 5 stars. We are at 1840 S. 4th Avenue, Ste. 20. Right on 4th Avenue and 18th Street. ~Katie"
Profile photo of Sammy Rodriguez

Sammy Rodriguez

May 26, 2024

5  out of  5
rating by Sammy Rodriguez
"Great Service. Amazing staff. They help you right away and always giving the best advice and support."
We responded:
"Thank you so much Sam! You and Herbert have been so special to us and we are so thankful you have trusted us to insure your home and cars. We are always just a call away if you ever need anything ~Katie"
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Gene'O

May 4, 2024

5  out of  5
rating by Gene'O
"Great agent, always take good care of my needs"
We responded:
"6 years have flown by so fast! My team and I appreciate you more than you know Gene'O! Thank you for allow us the opportunity to insure your cars and home and a BIG thank YOU for supporting my small business! ~Katie"
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Gladys Garcia

April 20, 2024

5  out of  5
rating by Gladys Garcia
"Katie and her staff are very friendly and efficient. I had to add a vehicle to my policy and did everything online and over the phone saved alot time."
We responded:
"We know life gets everyone busy, so if we can make things easier and more efficient for you....we WILL! Thank you Gladys for this review! We truly appreciate you ~Katie"
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Brenda De La Hoya

April 18, 2024

5  out of  5
rating by Brenda De La Hoya
"Katie & her staff are amazing! Friendly & very helpful!"
We responded:
"Brenda, thank you so much for supporting my small business the last 6 years! We always strive to do our best and be there the day you need us. We appreciate YOU so very much! Thank you for trusting us to insure your cars and home! ~Katie"
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David Gresham

April 17, 2024

5  out of  5
rating by David Gresham
"Awesome service and staff!! Still the best in the West!!!"
We responded:
"David, you have been absolutely incredible to work with all these years. I am very thankful you have chosen me to insure your cars and home. We appreciate you!"
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E Atkinson

April 17, 2024

5  out of  5
rating by E Atkinson
"Great Insurance office! Quick response to any questions. Go out of their way to provide an excellent service. Friendly available staff."
We responded:
"Thank you so much Elizabeth for this kind review! We are in business because of people like YOU that support us! Thank you! I appreciate you and Harry! ~Katie"
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Julie Brito

April 17, 2024

5  out of  5
rating by Julie Brito
"We have had a good experience with navigating new young drivers as well as a home claim. Very responsive and helpful"
We responded:
"Thank you Julie! You and Roque have been absolutely wonderful to work with as well. New young drivers and a claim can be an uneasy feeling, I am so glad we made the process smooth for such a sweet family! Thank you for your support! ~Katie"
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Joanne Sealund

January 21, 2024

5  out of  5
rating by Joanne Sealund
"Ŵe moved here from Washington State 3 years ago, transferred our policies here. The staff is very friendly and knowledgeable."
We responded:
"Thank you so much for this wonderful review Joanne! We are so happy to insure your classic vehicle we just helped you with and your other cars and home insurance. You and Fred are very much appreciated around here! ~Katie"
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Melissa Tydingco

October 6, 2023

5  out of  5
rating by Melissa Tydingco
"I recently relocated back to Yuma, I had only been here 2 1/2 months when I was invoked in an accident with an underinsured driver. My car was totaled! Katie and her amazing team were so helpful and kind through the entire process. They turned in of the most negative experiences in my life to a positive. From the car rental, collision and adjuster meetings they explained every little detail and check on me like I am family. I am a “State Farmer” with Katie and team for life! Thank you Katie & team!"
We responded:
"I'm so grateful for your kind words, Melissa! It was our pleasure to assist you through this challenging time, and I'm glad we could turn things around for you. My team and I are dedicated to providing personalized and thorough support to all our clients, and it warms our hearts to know we made a positive impact on you. We're here for you for the long haul, and we'll continue to be by your side. If you ever need anything else, don't hesitate to reach out. Thank you for trusting us with your insurance all of your cars and your renters insurance! ~Katie"
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Tammy Porter

October 5, 2023

5  out of  5
rating by Tammy Porter
"Katie quite honestly is just a great human. She’s kind, professional and cares deeply for her clients."
We responded:
"What a way to make me Smile from ear to ear! Thank you Tammy for your kind words! I love what I do and I am so glad it shows thru! ~Katie"
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Tasha Ycois

September 19, 2023

5  out of  5
rating by Tasha Ycois
"Staff are professional and kind. They helped me with getting the best affordable insurance coverage for my two vehicles. They respond quickly with any questions or concerns. Thank you for your great work. Truly appreciated!!"
We responded:
"Bibi, we have absolutely LOVED working with you and Jean the last year+ for your auto insurance. Thank you for supporting my small business and leaving such a kind review. We pride ourselves on our customer service. You have been such a joy to work with! ~Katie"
Profile photo of Eugene Rico

Eugene Rico

September 14, 2023

5  out of  5
rating by Eugene Rico
"Joanna was very knowledgable and professional. She helped me with my vehicle ins needs. The whole process was quick, easy and organized. All my questions were answered. Thank you Katie Figueroa Ins Agency."
We responded:
"Thank you Eugene for this nice review! We are so glad to have more of the Rico family insured with our agency. Joanna enjoyed going over your car insurance and answering all your questions. You are so sweet to work with! ~Katie"