State Farm® Insurance Agent Katie Figueroa

"Hi Gloria. Although we are human and can make a mistake, Your review does not reflect my office at all. Let me clear up what you are posting. You did in fact email me once. You also received my auto reply which stated to either call my office (listed the number) or email my team (listed email addresses). I dug through our call logs to find your number on when you had called my office "multiple times". I was able to find it once. You called one time while we were at lunch and did not leave a voicemail. (It is best to leave a voicemail to receive a returned call). You then emailed my team member at 4:54 AM (we are closed at that time) and she DID return your email the following business day. While the responsibility of researching and finding an insurance policy falls on the customer, my team member offered a suggestion of who you could call for insurance since the type of home you are purchasing is not something State Farm can insure. She went above and beyond to help guide you with an option since we could not insure the type of home you are purchasing. You even replied to her email. So communication and answering your questions was in fact done. You mentioned a broker in your post...If the broker she suggested has not returned your call, I have absolutely no control over that as they do not work for me. I would suggest to google a few places and give them a call to see who would be best suited with you. In regards to your insurance going up $300... ma'am, you have only been insured with me for 30 days and your insurance has not gone up in my office. Now to give your prior agent some credit, they also do not control rates. Rates are determined by many factors and never by the agent. With all that said, I am disappointed in your 1 star review. I am a local small business and actually gain new business through my reviews. I have proudly served our community and have developed wonderful relationships with my customers the last 10 years. ~Katie"

"Donna we are so happy you are a part of our State Farm family. Thank you for your trust in us. You have been an absolute jewel to work with! ~Katie"

"Kelly, thank you so very much for this kind review. Joanna absolutely raved about working with you recently. We are so thankful to have customers like YOU! ~Katie"

"Thank you Alexa!!! Ayleen is absolutely wonderful and loves our customers as family. Thank you for highlighting Ayleen. We appreciate you! ~Katie"

"We will ALWAYS be there for you and your family!!! Love when customers become family :) ~Katie"

"Thank you Andrea. We really pride ourselves on our relationships we build with our customers and the service we provide. Your words mean alot, thank you ~Katie"

"Thank you Athena!!! Its hard to call this work, when its you and your son that we get to work with! We definitely love what we do and we love customers like YOU! ~Katie"

"Aimee, being able to protect your home, autos and life insurance have been such an honor all these years. Thank you for trusting my team and I! We appreciate YOU! ~Katie"

"Hi JV. Well this is an interesting review. You aren’t one of my customers. Ayleen did run out to her car to grab her phone (not take a call) and when she came in she greeted you politely and asked how she could help you. Hope you find an office that suits you. ~Katie "

"Awww Susie! That means the world to me! Ayleen really enjoyed talking to you and getting all of your Arizona insurance policies in place for you. Welcome to Yuma and my State Farm agency/family! Looking forward to a long relationship with you and Dwight! ~Katie"

"Thanks Nelson for the 5 stars. We are at 1840 S. 4th Avenue, Ste. 20. Right on 4th Avenue and 18th Street. ~Katie"

"Thank you so much Sam! You and Herbert have been so special to us and we are so thankful you have trusted us to insure your home and cars. We are always just a call away if you ever need anything ~Katie"

"6 years have flown by so fast! My team and I appreciate you more than you know Gene'O! Thank you for allow us the opportunity to insure your cars and home and a BIG thank YOU for supporting my small business! ~Katie"

"We know life gets everyone busy, so if we can make things easier and more efficient for you....we WILL! Thank you Gladys for this review! We truly appreciate you ~Katie"

"Brenda, thank you so much for supporting my small business the last 6 years! We always strive to do our best and be there the day you need us. We appreciate YOU so very much! Thank you for trusting us to insure your cars and home! ~Katie"

"David, you have been absolutely incredible to work with all these years. I am very thankful you have chosen me to insure your cars and home. We appreciate you!"

"Thank you so much Elizabeth for this kind review! We are in business because of people like YOU that support us! Thank you! I appreciate you and Harry! ~Katie"

"Thank you Julie! You and Roque have been absolutely wonderful to work with as well. New young drivers and a claim can be an uneasy feeling, I am so glad we made the process smooth for such a sweet family! Thank you for your support! ~Katie"

"Thank you so much for this wonderful review Joanne! We are so happy to insure your classic vehicle we just helped you with and your other cars and home insurance. You and Fred are very much appreciated around here! ~Katie"

"I'm so grateful for your kind words, Melissa! It was our pleasure to assist you through this challenging time, and I'm glad we could turn things around for you. My team and I are dedicated to providing personalized and thorough support to all our clients, and it warms our hearts to know we made a positive impact on you. We're here for you for the long haul, and we'll continue to be by your side. If you ever need anything else, don't hesitate to reach out. Thank you for trusting us with your insurance all of your cars and your renters insurance! ~Katie"

"What a way to make me Smile from ear to ear! Thank you Tammy for your kind words! I love what I do and I am so glad it shows thru! ~Katie"

"Bibi, we have absolutely LOVED working with you and Jean the last year+ for your auto insurance. Thank you for supporting my small business and leaving such a kind review. We pride ourselves on our customer service. You have been such a joy to work with! ~Katie"

"Thank you Eugene for this nice review! We are so glad to have more of the Rico family insured with our agency. Joanna enjoyed going over your car insurance and answering all your questions. You are so sweet to work with! ~Katie"

"Cesar thank you so much for this 5 STAR review!!! We were so happy we were able to bundle your home and auto insurance together which equaled some BIG savings. We love that you are a part of our State Farm family! ~Katie"

"Thank you so much Javier for this GREAT review!!! We pride ourselves on providing the best coverage at an affordable price. So glad you gave us the opportunity to insure your cars! We appreciate you so very much and hope Xavier's Barber Shop is doing GREAT as well :) ~Katie"