State Farm® Insurance Agent Katie Figueroa

"Its the best hearing a RAVE about my team! The feeling is mutual, Ayleen has loved working with you as well. We are so much more than transactions, we develop relationships that last. Thank you Jenny! ~Katie"

"Robert, we are honored to be your "go to" Insurance Agency! It has been such a pleasure working with such a great guy like you! I really appreciate you trusting us with your friends as well! Thank you for supporting my small business ~ Katie"

"Prompt service is something we pride ourselves on! Thank you Lupita for this 5 star review! It has truly been a pleasure working with you! ~Katie"

"Thank you Manny!! Hard to believe its already been 8 years since we first had the pleasure of writing your business! Thank you for your trust in us all these years! You are very much appreciated and so great to work with! ~Katie"

"Jackie, just like I replied to your husband Joe Gamas review, this is just not the case of what actually occurred. After my call with Joe last week explaining the events that happened and items requested that were never received from him, he requested to keep his polices with me. I felt that after that conversation he understood. I don’t believe he would request to keep his polices with me if I was awful. But due to the verbal abuse my team and I endured from him, I chose to move his account to a male agent that would better suit his personality. Now that the transfer has been done, we both can move on with our lives. I wish you both the best with your local small business Gama Auto ~Katie "

"You are definitely not just a number here! We love getting to know each and every one of our customers. Thank you for trusting in us! ~Katie "

"You aren’t even my customer and have never met me. Yuma is small… you are friends with Joe Gama who my office had an awful experience with. Strange a grown man would ask his friend to leave me a bogus review. ~Katie "

"Thank you Gabby for your kind words and for trusting us the last 8 years! You are ALWAYS appreciated! As a small business owner, receiving google reviews on my business and staff is huge. I LOVE reading how great your experience has been! I think they are pretty great too :) Part of why I opened my agency was to be a Good Neighbor and give back to my community. Makes my heart happy! ~Katie "

"10 years of working together has gone by in the blink of an eye! Thank you Iris for always putting your trust in my office and team. We love being able to help our customers each and everyday! Anytime you need us, we are just a call away! ~Katie"

"Hearing a RAVE about one of my team members makes for the ultimate day! Thank you for this Cyla! Ayleen has been doing this for many years and she absolutely loves getting to work with people just like you! When she finished the call with you, she RAVED about you to me. Love when connections are made! Thank you for trusting us with your insurance needs! ~Katie"

"Jose, I appreciate your review! We love what we do and we love working with you!!! Will always be here when you need us! Thank you for the 5 star review and trust in me and my team!!!! ~Katie"

"Hi Jeffrey, your review means alot to my local small business. I can see you regularly review different companies so it means that much more to to receive your glowing 5 star review! Thank you! also: I dream of a larger parking lot too lol! ;) ~Katie"

"Oh Colleen, THANK YOU!!! I build my business on relationships with people like you and your super kind family! I feel very fortunate that I have gotten to know you all for so many years now! Our goal is to always have every call/in person chat a positive and productive one! Again... thank YOU! ~Katie"

"Hi Gloria. Although we are human and can make a mistake, Your review does not reflect my office at all. Let me clear up what you are posting. You did in fact email me once. You also received my auto reply which stated to either call my office (listed the number) or email my team (listed email addresses). I dug through our call logs to find your number on when you had called my office "multiple times". I was able to find it once. You called one time while we were at lunch and did not leave a voicemail. (It is best to leave a voicemail to receive a returned call). You then emailed my team member at 4:54 AM (we are closed at that time) and she DID return your email the following business day. While the responsibility of researching and finding an insurance policy falls on the customer, my team member offered a suggestion of who you could call for insurance since the type of home you are purchasing is not something State Farm can insure. She went above and beyond to help guide you with an option since we could not insure the type of home you are purchasing. You even replied to her email. So communication and answering your questions was in fact done. You mentioned a broker in your post...If the broker she suggested has not returned your call, I have absolutely no control over that as they do not work for me. I would suggest to google a few places and give them a call to see who would be best suited with you. In regards to your insurance going up $300... ma'am, you have only been insured with me for 30 days and your insurance has not gone up in my office. Now to give your prior agent some credit, they also do not control rates. Rates are determined by many factors and never by the agent. With all that said, I am disappointed in your 1 star review. I am a local small business and actually gain new business through my reviews. I have proudly served our community and have developed wonderful relationships with my customers the last 10 years. ~Katie"

"Donna we are so happy you are a part of our State Farm family. Thank you for your trust in us. You have been an absolute jewel to work with! ~Katie"

"Kelly, thank you so very much for this kind review. Joanna absolutely raved about working with you recently. We are so thankful to have customers like YOU! ~Katie"

"Thank you Alexa!!! Ayleen is absolutely wonderful and loves our customers as family. Thank you for highlighting Ayleen. We appreciate you! ~Katie"

"We will ALWAYS be there for you and your family!!! Love when customers become family :) ~Katie"

"Thank you Andrea. We really pride ourselves on our relationships we build with our customers and the service we provide. Your words mean alot, thank you ~Katie"

"Thank you Athena!!! Its hard to call this work, when its you and your son that we get to work with! We definitely love what we do and we love customers like YOU! ~Katie"

"Aimee, being able to protect your home, autos and life insurance have been such an honor all these years. Thank you for trusting my team and I! We appreciate YOU! ~Katie"

"Hi JV. Well this is an interesting review. You aren’t one of my customers. Ayleen did run out to her car to grab her phone (not take a call) and when she came in she greeted you politely and asked how she could help you. Hope you find an office that suits you. ~Katie "

"Awww Susie! That means the world to me! Ayleen really enjoyed talking to you and getting all of your Arizona insurance policies in place for you. Welcome to Yuma and my State Farm agency/family! Looking forward to a long relationship with you and Dwight! ~Katie"

"Thanks Nelson for the 5 stars. We are at 1840 S. 4th Avenue, Ste. 20. Right on 4th Avenue and 18th Street. ~Katie"